At Pristine Brilliance VVS, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and include all accompanying materials such as certificates of authenticity, boxes, and any other items that came with the purchase.
Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take a few days for your bank or credit card company to process the refund.
Exchanges
If you wish to exchange your purchase for a different item, please contact us within 30 days of receiving your order. Exchanges are subject to availability.
Non-Returnable Items
Certain items are exempt from being returned, including:
- Custom or personalized items
- Gift cards
- Items purchased on sale or with a discount code
Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at [insert contact email/phone number] with details and photos of the product and the defect. We will review your request and work with you to resolve the issue.
Contact Us
If you have any questions about our refund policy, please contact us at: support@pristine.com, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and include all accompanying materials such as certificates of authenticity, boxes, and any other items that came with the purchase.
Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take a few days for your bank or credit card company to process the refund.
Exchanges
If you wish to exchange your purchase for a different item, please contact us within 30 days of receiving your order. Exchanges are subject to availability.
Non-Returnable Items
Certain items are exempt from being returned, including:
- Custom or personalized items
- Gift cards
- Items purchased on sale or with a discount code
Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at 9295593697 with details and photos of the product and the defect. We will review your request and work with you to resolve the issue.
Contact Us
If you have any questions about our refund policy, please contact us at: support@pristine.com