Welcome to the PristineBrilliance FAQ page. Here, we’ve compiled answers to the most common questions about our Moissanite diamond jewelry, ordering process, shipping, and more. If you can’t find the answer you’re looking for, please feel free to contact us directly.
Categories of Questions
- General Questions
- Product Information
- Ordering and Payment
- Shipping and Delivery
- Returns and Exchanges
- Jewelry Care
Common Questions and Answers
General Questions
Q: What is Moissanite? A: Moissanite is a gemstone known for its brilliance and fire, comparable to diamonds. It is a popular choice for ethical and sustainable jewelry due to its lab-grown origin.
Q: Why should I choose Moissanite over diamonds? A: Moissanite offers exceptional brilliance and durability at a fraction of the cost of diamonds. It is also ethically sourced and environmentally friendly, making it a responsible choice for jewelry.
Product Information
Q: Are all your products made with genuine Moissanite? A: Yes, all our products feature high-quality, lab-grown Moissanite stones that are hand-selected for their brilliance and clarity.
Q: Do you offer customization options? A: Yes, we offer a variety of customization options for our jewelry pieces, including engraving, stone size, and metal type. Please contact our customer service team for more details.
Ordering and Payment
Q: How do I place an order? A: You can place an order directly through our website by selecting the desired product, customizing it if applicable, and proceeding to checkout.
Q: What payment methods do you accept? A: We accept all major credit cards, PayPal, and other secure payment methods. Full details are available at checkout.
Shipping and Delivery
Q: Do you offer international shipping? A: Yes, we ship our products worldwide. Shipping fees and delivery times vary based on the destination.
Q: How long does it take to receive my order? A: Orders are typically processed within 1-2 business days. Delivery times depend on your location and the shipping method selected at checkout.
Returns and Exchanges
Q: What is your return policy? A: We offer a 30-day return policy on all our products. Items must be returned in their original condition with proof of purchase. Please visit our Return Policy page for more details.
Q: How do I exchange an item? A: To exchange an item, please contact our customer service team with your order details, and we will assist you with the process.
Jewelry Care
Q: How should I care for my Moissanite jewelry? A: To keep your Moissanite jewelry looking its best, clean it regularly with a soft cloth and mild soap. Avoid exposing it to harsh chemicals and store it in a safe, dry place.
Q: Can I wear my Moissanite jewelry every day? A: Yes, Moissanite is a durable gemstone suitable for everyday wear. However, it is recommended to remove your jewelry during activities that may expose it to scratches or damage.
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Contact Information for Further Assistance
Still have questions? Our customer service team is here to help. Contact us at support@pristinebrilliance.com